Shipping Policy

3. Shipping Policy

Shipping Policy

Durango Outdoor Exchange works to process orders carefully and provide clear shipping information.

Processing Time
Most orders are processed within 2-4 business days after payment is confirmed. During holidays, promotions, or high-volume periods, processing may take up to 5 business days.

Shipping Fee
A flat shipping fee of $5.99 applies unless another shipping rate is displayed at checkout.

Estimated Delivery Times
United States: 10-15 business days
Canada / United Kingdom / Australia: 11-16 business days
Other destinations: 15-20 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, holidays, or address issues.

Tracking
Tracking information will be emailed when available. Tracking updates may take 1-3 business days to appear after shipment information is created.

Customs and Import Fees
International customers are responsible for any customs duties, import taxes, brokerage charges, or local fees unless otherwise stated at checkout.

Order Changes
For address changes or cancellation requests, contact service@swedenchoice.com as soon as possible. Once an order begins processing or ships, changes may not be possible.

Lost or Damaged Packages
If an item arrives damaged, contact us within 72 hours of delivery with photos of the item, packaging, and shipping label. If a carrier confirms that a package is lost, we will review the case and help arrange an appropriate solution.